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Customer Service Coordinator

2 months ago

Westlock, Canada ALPINE INFOTECH Full time

At ALPINE INFOTECH, we are seeking a skilled Customer Service Coordinator to join our team. As a key member of our support staff, you will play a vital role in ensuring the highest level of customer satisfaction.

About the Role

The successful candidate will be responsible for providing exceptional customer service through various channels, including phone, email, and in-person interactions. You will be the first point of contact for clients and will be responsible for directing them to the relevant contacts or services.

We are offering a competitive salary of $45,000 per year, based on your experience and qualifications.

Key Responsibilities
  • Greet and Direct Clients: Greet clients and direct them to the relevant contacts or services.
  • Provide Basic Information: Provide basic information to clients and the public, including answering frequently asked questions.
  • Schedule Appointments: Schedule and confirm appointments with clients and other stakeholders.
  • Maintain Records: Maintain accurate and up-to-date records of client interactions and communications.
Requirements

To be successful in this role, you will require:

  • High School Diploma: A high school diploma or equivalent is required.
  • Customer Service Experience: Previous experience in customer-facing roles is an asset.
  • Excellent Communication Skills: Excellent verbal and written communication skills are essential.
What We Offer

In addition to a competitive salary, we offer:

  • Dental Plan: A comprehensive dental plan for you and your family.
  • Free Parking: Free parking available on-site.
  • On-Site Amenities: Access to on-site amenities, including a fitness centre and cafeteria.