Service Manager

3 months ago

Westlock, Canada Westlock Powersports & Marine Inc. Full time

If you are passionate about Customer Service, thrive in a fast-paced environment, and if you’re looking for an opportunity for a new career with a growing company, we're looking for you Our service department at WPM in Westlock is looking for a dedicated Service Manager to lead and grow our service team Our new, state-of-the-art location is only an hour North West of Edmonton and located right on highway 44

WPM is a part of the Precision Group of companies and offers,
- Competitive Wages
- Training and Advancement Opportunities
- Health, Dental and Life Insurance
- Employee Referral Bonus Program
- Employee Pricing and Discounts

**Responsibilities**:

- Lead and train service teams on all processes from check in to check out
- Hands on training with advisors on communicating with customers
- Monitor and ensure service team training is up to date with manufacturers
- Ensure staff remains on-task and all departments remain in great shape
- Monitor practices to reduce cost inefficiencies with attention to KPI’s
- Oversee all work-in-progress
- Manage employee and customer scheduling
- Dispatch and work with Technicians on quality control
- Responsible for hiring and growing the service department to the next level
- Be able to work in a fast pace environment
- Demonstrate great teamwork
- Have relevant customer service and management experience
- Be detail orientated
- Be customer focused
- Have Parts Department knowledge is considered an asset
- Have a valid drivers license (boaters license is a bonus)

**Job Types**: Full-time, Permanent

**Salary**: $25.00-$40.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Weekends as needed

Ability to commute/relocate:

- Westlock, AB T7P 2H7: reliably commute or plan to relocate before starting work (preferred)

**Language**:

- English (preferred)

Work Location: In person

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