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Hotel Operations Manager

2 months ago


Woodstock, Ontario, Canada 615163 NB Inc Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at 615163 NB Inc. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that all aspects of the business run smoothly and efficiently.

Key Responsibilities
  • Leadership and Management
    • Develop and implement policies and procedures to drive business growth and improve customer satisfaction
    • Recruit, train, and supervise a team of staff to ensure excellent service delivery
    • Conduct performance reviews and provide coaching and development opportunities to staff
  • Financial Management
    • Prepare and manage budgets to ensure financial stability and growth
    • Monitor revenues and expenses to identify areas for improvement
  • Customer Service
    • Develop and implement strategies to improve customer satisfaction and loyalty
    • Address customer complaints and concerns in a professional and timely manner
  • Marketing and Sales
    • Develop and implement marketing plans to drive business growth and increase revenue
    • Negotiate with suppliers to secure the best possible deals
  • Operations and Maintenance
    • Oversee the maintenance and upkeep of the hotel's facilities and equipment
    • Ensure that all health and safety regulations are met
Requirements
  • 1-2 years of experience in hotel management or a related field
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and problem-solving skills
  • Proficiency in Microsoft Office and other relevant software
Working Conditions
  • 40 hours per week
  • Permanent position
  • English language required