Supervisor of Customer Service Team

3 weeks ago


Calgary, Alberta, Canada Home's Pro Building Materials Full time

Job Title: Supervisor of Customer Service Team

Job Summary: We are seeking a highly skilled and experienced Supervisor of Customer Service Team to join our team at Home's Pro Building Materials. The successful candidate will be responsible for leading a team of customer service representatives, ensuring excellent customer service, and achieving sales targets.

Key Responsibilities:

  • Lead a team of customer service representatives to achieve sales targets and provide excellent customer service.
  • Conduct performance reviews and provide feedback to team members.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless customer service experience.
  • Manage and maintain accurate records of customer interactions and sales data.

Requirements:

  • 1 year to less than 2 years of experience in a customer service supervisory role.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • High school diploma or equivalent required.

Work Environment: Our team works in a fast-paced environment with tight deadlines and requires the ability to work under pressure. We offer a competitive salary and benefits package.



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