Bilingual Collections Specialist

4 weeks ago

Edmonton, Alberta, Canada Dentons Full time

Job Title: Bilingual Collections Specialist

Job Summary:

We are seeking a highly skilled Bilingual Collections Specialist to join our team at Dentons. As a key member of our collections team, you will be responsible for managing and resolving client accounts, ensuring timely payments, and providing exceptional customer service.

Responsibilities:

  • Manage and resolve client accounts, ensuring timely payments and resolving any issues that may arise.
  • Provide exceptional customer service, responding to client inquiries and resolving any concerns in a professional and timely manner.
  • Collaborate with internal stakeholders to ensure seamless communication and resolution of client issues.
  • Develop and maintain strong relationships with clients, ensuring their needs are met and exceeded.
  • Stay up-to-date with industry trends and best practices, applying this knowledge to improve collections processes and procedures.

Requirements:

  • Bilingual in French and English, both in written and verbal formats.
  • Three (3) or more years of experience working in a collections or accounting role.
  • Diploma or Bachelor's degree in Finance or equivalent.
  • Prior experience with ARCS and/or Elite 3E preferred.
  • Strong working knowledge of collections processes and procedures.
  • Mathematical and problem-solving skills are necessary.
  • Proficient in MS Office (Excel, Word, PowerPoint) with strong Excel capabilities.
  • Demonstrate leadership skills.
  • Understands the importance of tact and discretion, sound judgment, and diplomacy in dealing with sensitive and confidential matters.
  • Strong communication skills, both written and verbal.
  • Commitment to privacy and ethical conduct, with a strong ability to ensure all firm policies and control procedures are met.
  • Superb organizational skills, accuracy, and attention to detail.
  • Self-starter who is able to work independently and effectively with individuals at all levels within a team-oriented environment.
  • Able to meet deadlines, work well under pressure, and prioritize work.
  • Previous professional services or law firm experience is preferred.
  • Proven track record of being adaptable to change in a fast-paced, ever-changing environment.

About Dentons:

Dentons is a global law firm with a reputation for excellence and a commitment to innovation. We are dedicated to providing exceptional service to our clients, and we are seeking a talented and motivated individual to join our team.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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