Senior Manager, Technical Account Management

4 weeks ago

Ottawa, Ontario, Canada OpenText Full time
Senior Manager, Professional Services - Bilingual French

At OpenText, we're a global leader in information management, where innovation, creativity, and collaboration drive our corporate culture. As a member of our team, you'll have the opportunity to partner with top companies worldwide, tackle complex issues, and contribute to projects shaping the future of digital transformation.

The Opportunity:

We're seeking a dynamic and resourceful individual to join our Content Practice as a Senior Practice Manager. This role focuses on Enterprise accounts with an emphasis on OpenText Documentum and OpenText Content Suite product lines.

Key Responsibilities:

  • Manage a team of direct reports, providing coaching, mentoring, and development opportunities.
  • Drive revenue through the delivery of customer engagements, participating in presales opportunities, and creating project estimates.
  • Collaborate with Professional Services Consultants and customers in the delivery of OpenText engagements, as well as with Account Executives, Solution Consultants, and strategic partners throughout the sales and delivery cycles.

Requirements:

  • Minimum of 8 years of experience in a professional services management role.
  • A solid technical grasp of OpenText Documentum and/or OpenText Content products.
  • Strong interpersonal and leadership skills, with the ability to confidently interact with both business and technical audiences.
  • Ability to utilize analytical, technical, and problem-solving skills, with experience managing a remote team of diversely skilled consultants.
  • Self-starter and a quick learner, with the ability to work as part of a dynamic team.
  • Ability to converse, read, and write in French is desirable.
  • Holding a current Canadian clearance status is desirable.

This is a revenue-generating position with a billable component, measured by utilization achievement. Travel is a requirement of this position.

OpenText is committed to building an inclusive work environment that values diversity and promotes equal opportunities for all employees.

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