Desktop Support Specialist

1 week ago


Dauphin, Manitoba, Canada Winnipeg Regional Health Authority Full time
About the Role

We are seeking a highly skilled Desktop Support Specialist to join our team at Winnipeg Regional Health Authority. In this role, you will be responsible for maintaining a secure endpoint environment and providing Level 2 desktop, mobile, and peripheral equipment support for assigned technologies within the enterprise architecture.

Key Responsibilities
  • Maintain a secure endpoint environment, ensuring that all devices and systems are up-to-date and compliant with security policies.
  • Provide Level 2 desktop, mobile, and peripheral equipment support, troubleshooting and resolving technical issues in a timely and efficient manner.
  • Collaborate with cross-functional teams to ensure seamless integration of technology solutions and to identify opportunities for process improvements.
  • Develop and maintain documentation, knowledge bases, and other resources to support technical support activities.
Requirements
  • 3 years of experience working in enterprise information technology providing desktop support with a focus on one or more of the following: desktop and mobile hardware, equipment support of peripheral devices, endpoint management utilities, practices, and client operating system features, operating hardware tools, components, field-replacable units, and peripheral accessories.
  • A post-secondary diploma in an information technology related program from an accredited post-secondary institution.
Preferred Qualifications
  • Demonstrated staff leadership capabilities, with experience in leading teams or mentoring junior staff members.
  • Familiarity with the LEADS in a Caring Environment framework and its application in a healthcare setting.
Working at Winnipeg Regional Health Authority

We value and support employment equity and workplace diversity and encourage all qualified individuals to apply. We thank all applicants, but only those selected for an interview will be contacted. We welcome applications from people with disabilities and provide accommodations during the assessment and selection process.



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