Optimization Services Director

4 weeks ago

Montreal, Quebec, Canada CAE Inc Full time

Role and Responsibilities

CAE Flight Operations Solutions is a leading digital platform trusted by top airlines and business aviation companies to optimize their operations. Our platform supports over 50 million flights and 200,000 crew members annually, backed by a global team and expertise. We offer a comprehensive portfolio of products and a digital ecosystem addressing three main markets – Commercial Aviation, Business Aviation, and Crew Engagement.

Our customizable end-to-end solution improves decision-making by harnessing integrated data and advanced technologies to enhance operational performance, profitability, employee satisfaction, and passenger experience. We equip aviation professionals with the data needed to make informed decisions and manage critical tasks.

As the Optimization Services Leader, you will lead efforts in operations research for flight operations, delivering exceptional software and services to clients, driving innovation, managing risks, fostering team collaboration, and contributing to the overall success and growth of the airline software company.

Key Responsibilities:

  • Operations Research Strategy: Develop and implement operations research software strategies for airline operations, including flight scheduling, route planning, crew management, and disruption management.
  • Strategic Planning: Contribute to Flight Services strategic planning initiatives by providing insights, recommendations, and expertise related to OR professional services, client requirements, market trends, and competitive landscape.
  • Service Delivery: Lead the team providing timely and efficient delivery of software services to airline clients, including managed services, consulting, and training.
  • Client Relationship Management: Build and maintain strong relationships with airline clients, understanding their needs, and collaborating with them to develop tailored solutions that meet their operational requirements.
  • Team Leadership: Lead a global team of OR professionals, including business analysts, software developers, engineers, consultants, and support staff, to deliver high-quality solutions and services to clients.
  • Product Development: Work closely with product development teams to drive innovation, identify market trends, customer feedback, and industry best practices to enhance existing products and develop new software solutions.
  • Project Management: Oversee multiple projects simultaneously, setting priorities, allocating resources, monitoring progress, and ensuring projects are completed on time, within budget, and to client satisfaction.
  • Continuous Improvement: Drive continuous improvement initiatives to enhance the efficiency, effectiveness, and scalability of OR processes, systems, and methodologies.
  • Market Research and Analysis: Conduct market research and competitive analysis to identify market trends, customer needs, and business opportunities, informing strategic decision-making and product development efforts.
  • Risk Management: Identify potential risks and challenges related to software implementation, service delivery, client relationships, and market dynamics, developing mitigation strategies to ensure smooth operations, client satisfaction, and business continuity.

Requirements:

  • 7+ years' experience with Pairing and Roster / PBS Optimization systems within the Crew Planning area of airline operations
  • Experience with disruption management systems for flight operations
  • Team leadership experience
  • Operations research or equivalent bachelor's degree
  • Technical business analyst experience
  • Knowledge of software development / structure and design processes

About CAE

At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. We empower pilots, cabin crew, airlines, and defence and security forces to perform at their best every day and when the stakes are the highest.

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