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Automotive Financial Services Leader
2 months ago
About the Role:
This is an exciting opportunity to join Performance Auto Group as a Financial Services Manager in our Automotive industry. As a key member of our team, you will be responsible for delivering exceptional customer service, utilizing systems and procedures to meet customer expectations, and maintaining a current knowledge of third-party financing options.
Key Responsibilities:
- Utilize systems and procedures to deliver exceptional customer service on all interactions, giving all customers consideration and respect, understanding their needs, and consistently meeting or exceeding customer expectations.
- Learn and maintain solid product knowledge on manufacturer-specific vehicles and manufacturer-specific rebate, finance, and incentive programs.
- Maintain a current knowledge of third-party financing options and be able to present such options to customers.
- Project a positive attitude for the benefit of our customers and fellow employees.
- Selling vehicles in adherence to OMVIC rules and regulations.
- Ensure that all work performed is thorough, accurate, and completed in a timely fashion, including the preparation of all documentation, contracts, etc. related to the sale, accessories, and sundry services.
- Maintain all reports and records as may be required by the manufacture, dealership management, and suppliers.
- Attend sponsored training classes as scheduled by management.
- Ensure quotes for products and services are competitive and reasonable.
- Keep customers updated by phone as to the progress of their vehicle's delivery.
- Establish and maintain strong and professional working relationships with finance companies, banks, manufacture financing centre, and suppliers.
- Establish and maintain a cooperative and professional relationship with sales management and staff.
Requirements:
- 1-3 years of Financial Services Management or Automotive Sales experience.
- Outgoing and a positive attitude required.
- Previous sales experience in an automotive, retail, or hospitality environment.
- Proven ability to deliver exceptional customer service.
- Excellent problem-solving and organizational skills.
- Ability and willingness to be flexible under changing conditions.
- Ability to be creative and persuasive in negotiating with customers.
- Ability to exhibit professionalism with a positive attitude under pressure.
- Well-spoken, friendly, and articulate.
- Must have a valid OMVIC license or will be required to obtain OMVIC license.
- Must have a valid Ontario Driver's License and good driving record.
- Experience with Google Suite & Dealership Management Systems an Asset, but not required.
What We Offer:
- Excellent management support and guidance.
- Opportunities through our Internal career mobility program.
- Access to health, dental, and vision insurance.
- Disability, critical illness, and life insurance for the unexpected.
- Our Employee Assistance Plan (EAP) for you and your family's wellness.
- Discount on vehicles, service, and parts for you and your family.
- Discounts to retailers and service providers across the country.
- Free and engaging employee events.
