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Hotel Operations Supervisor

2 months ago

Brantford, Ontario, Canada 2113626 Ontario Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Operations Supervisor to join our team at 2113626 Ontario Inc. As a key member of our hotel management team, you will be responsible for overseeing the daily operations of our hotel, ensuring exceptional customer service, and leading a team of staff to achieve our business goals.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the work of 3-4 staff members to ensure efficient hotel operations.
    • Provide guidance, training, and support to staff to enhance their skills and performance.
  • Customer Service
    • Assist clients and guests with special needs, ensuring their comfort and satisfaction.
    • Coordinate and review work to ensure high-quality service delivery.
  • Operations and Maintenance
    • Maintain the operation of computer systems, equipment, and machinery to ensure business continuity.
    • Arrange for repair work and maintenance to prevent downtime and ensure customer satisfaction.
  • Human Resources
    • Hire and train staff in job duties, safety procedures, and company policies.
    • Requisition materials and supplies to ensure efficient hotel operations.
  • Computer and Technology
    • Proficient in MS Outlook and other relevant software applications.
  • Work Conditions and Physical Capabilities
    • Work in a fast-paced environment with a large workload.
    • Stand for extended periods and work under pressure to meet deadlines.
  • Personal Suitability
    • Accurate and efficient in all aspects of work.
    • Excellent oral and written communication skills.
    • Strong interpersonal skills and ability to work in a team environment.
Requirements
  • Secondary (high) school graduation certificate.
  • 7 months to less than 1 year of experience in a similar role.
  • Excellent leadership and supervisory skills.
  • Strong customer service and communication skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Proficient in MS Outlook and other relevant software applications.