Retail Store Manager

3 weeks ago

Westlock, Canada Top Shelf Liquor Store Full time
Job Title: Retail Store Supervisor

At Top Shelf Liquor Store, we are seeking a highly skilled and experienced Retail Store Supervisor to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of our store, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:
  • Supervise and Train Staff: Lead and motivate a team of sales associates, providing guidance and support to ensure they meet sales targets and provide excellent customer service.
  • Manage Store Operations: Oversee the day-to-day operations of the store, including inventory management, visual merchandising, and maintaining a clean and organized store environment.
  • Drive Sales Growth: Develop and implement strategies to increase sales, improve customer engagement, and enhance the overall shopping experience.
  • Resolve Customer Issues: Address customer complaints and concerns in a professional and courteous manner, ensuring a positive shopping experience.
  • Manage Inventory and Stock: Order merchandise, authorize returns, and maintain accurate inventory levels to ensure efficient stock management.
  • Establish Work Schedules: Create and manage work schedules for sales associates, ensuring adequate coverage and minimizing labor costs.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of retail management experience.
  • Language: English.
  • Work Hours: 30 to 40 hours per week.
Work Environment:

Fast-paced environment with tight deadlines. Combination of sitting, standing, and walking required.

Personal Suitability:
  • Client Focus: Provide exceptional customer service and ensure a positive shopping experience.
  • Efficient Interpersonal Skills: Communicate effectively with colleagues, customers, and management.
  • Flexibility: Adapt to changing situations and priorities.
  • Reliability: Demonstrate dependability and accountability in all aspects of the job.

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