Senior UX Researcher

1 month ago

Vancouver, British Columbia, Canada Livesuper Full time
About Livesuper

Livesuper is a fast-paced, high-growth tech company that cares about its people and takes career progression seriously. Our mission is to help maximize lives, both those of our customers and our employees, so that everyone can experience all that life has to offer.

About the Role

We are seeking a Senior UX Researcher to join our product design team. As a key member of our team, you will play a crucial role in understanding and evangelizing our users' evolving needs, behaviors, and motivations. You will lead research initiatives that inform the design and development of our products, ensuring that they are intuitive, engaging, and meet the needs of our diverse user base.

Key Responsibilities
  • Lead and manage end-to-end UX research projects, from planning and conducting research to synthesizing findings and presenting insights.
  • Design and execute qualitative and quantitative research methods, including user interviews, usability testing, surveys, and contextual inquiries.
  • Work with designers, product managers, engineers, and other UX researchers to prioritize research opportunities in a fast-paced, rapidly changing environment.
  • Understand and incorporate complex technical and business requirements into research to plan and prioritize research initiatives for the UXR team based on business priorities.
  • Advocate for our customers and user-centered design principles and best practices throughout the product development lifecycle.
  • Stay up-to-date with the latest UX research trends, tools, and methodologies, and apply them to improve research processes.
  • Oversee and elevate the quality of UXR research for the UXR team as a whole, as you mentor and guide junior UX researchers, fostering a culture of learning and growth.
  • Socialize research findings to diverse audiences through written reports and presentations.
About You
  • Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Anthropology, or a related field.
  • 5+ years of experience in UX research, with a strong portfolio showcasing a range of research methodologies and their impact.
  • You are data-driven with proven ability to lead complex research projects and deliver actionable insights that drive product decisions.
  • Strong analytical skills and the ability to synthesize data from multiple sources into clear, actionable recommendations.
  • Experience with SPSS, R, Jamovi, or other statistical analysis software.
  • Proficiency in UX research tools and software (e.g., UserTesting, Qualtrics).
  • Excellent communication and presentation skills, with the ability to convey complex research findings to both technical and non-technical audiences at all levels.
  • Ability to understand business needs and prioritize research initiatives accordingly.
  • Comfortable working in a fast-paced, and rapidly changing environment.
  • Excellent organization skills and ability to support multiple work-streams simultaneously.
  • A passion for understanding user needs and a deep empathy for users' experiences.
  • Experience leading and managing other researchers.
We Believe in Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.

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