Banking Advisor

2 weeks ago

London, Ontario, Canada National Bank Full time
Job Title: Banking Advisor

As a Banking Advisor at National Bank, you will play a key role in providing exceptional client service and building lasting relationships with our customers. Your primary responsibility will be to greet clients, answer their questions, and help them navigate our banking applications and ABMs.

Key Responsibilities:

  • Greet clients and answer their questions
  • Help clients use our banking applications and ABMs
  • Listen to clients' needs and resolve complex situations
  • Provide advice and offer transaction solutions for Personal Banking clients
  • Demonstrate the ability to build lasting business relationships
  • Ensure client satisfaction and engagement
  • Refer clients to specialist colleagues for their specific needs
  • Ensure adherence to compliance and risk management rules

About the Team:

The branch is open one evening per week, and a number of work schedules are possible, depending on team availability. This position reports to the Customer Service Branch Manager or the Branch Manager. You will work with a team of experts specialized in investment, credit, mortgage financing, and more.

What We Offer:

As a Banking Advisor, you will have access to a wide range of benefits, including competitive compensation, a health and wellness program, flexible group insurance, a generous pension plan, and employee share ownership plan. You will also have opportunities to get involved in community initiatives and access to cutting-edge collaboration tools.

Requirements:

  • Hold a college diploma (DEC) or equivalent
  • Customer service experience, inclusive attitude, and openness to diversity
  • Positive attitude and empathy for clients
  • Interest in technology and skilled in sharing knowledge
  • Ability to adapt to different situations

Languages: English

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