Medical Equipment Maintenance Professional
7 days ago
Thornhill Medical is a leader in medical technologies, committed to innovation and excellence. Our ground-breaking products are designed to be used globally by emergency healthcare providers, humanitarian, and military medical teams. With a focus on oxygen-related research and applications, we are transforming patient care in extreme circumstances. Our team is dedicated to courage, collaboration, and saving lives, driving our mission to lead the medical technology field.
Job Description:
The Technical Support Expert will be responsible for diagnosing, repairing, and maintaining Thornhill's inventory of products while ensuring exceptional customer service. This role requires strong technical expertise and problem-solving skills to resolve customer issues and ensure customer satisfaction.
Key Responsibilities:
- Resolve customer issues through effective troubleshooting, diagnosis, and repair of products.
- Complete scheduled preventative maintenance services according to Standard Operating Procedures (SOPs) and adjust equipment as needed.
- Enter relevant technical case information into the service process database and record diagnostic and service notes.
- Test repaired equipment to ensure proper operational performance and prepare a summary of completed work for customer needs.
- Collaborate with multi-disciplinary teams, including Product Design, Marketing, Sales, R&D, and Field Operations.
- Comply with all new and existing SOPs and ensure the safe and correct use of equipment and tools.
- Stay current with the latest product releases, technical bulletins, and engineering changes from other functional departments.
Required Skills & Qualifications:
- Diploma in engineering, biomedical technology, or a related field or equivalent work experience.
- 3-5 years of service experience within an engineering environment dedicated to finished devices with intricate electronic and mechanical interfaces.
- Medical Device or healthcare industry experience is strongly preferred.
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