Computer Systems Specialist

15 hours ago

Toronto, Ontario, Canada TecDale Group inc. Full time

{"h2": "Job Summary", "p": "We are seeking a skilled Computer Systems Specialist to join our team at TecDale Group inc. as a Technical Support Analyst. In this role, you will be responsible for providing technical assistance to users experiencing difficulties with computer hardware and software. Your expertise will be essential in researching and implementing solutions, providing advice and training, and maintaining a problems and solutions log. If you have a passion for technology and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity.", "h2": "Key Responsibilities", "ul": [{"li": "Respond to user inquiries and provide technical assistance via phone, email, or in-person"}, {"li": "Consult user guides, technical manuals, and other documents to research and implement solutions"}, {"li": "Provide advice and training to users in response to identified difficulties"}, {"li": "Collect, organize, and maintain a problems and solutions log for use by other technical support analysts"}, {"li": "Participate in the redesign of applications and other software"}, {"li": "Supervise other technical support workers in this group"}, {"li": "Provide business systems, network, and Internet support to users in response to identified difficulties"}, {"li": "Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software"}], "h2": "Requirements", "ul": [{"li": "College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years"}, {"li": "1 to 2 years of experience in a technical support role"}, {"li": "Excellent communication and interpersonal skills"}, {"li": "Ability to work in a fast-paced environment and under pressure"}, {"li": "Attention to detail and ability to multitask"}], "h2": "What We Offer", "ul": [{"li": "Free parking available"}, {"li": "On-site amenities"}, {"li": "Mentorship, coaching, and/or networking opportunities for persons with disabilities"}, {"li": "Supports newcomers and/or refugees with foreign credential recognition"}, {"li": "Mentorship, coaching, and/or networking opportunities for youth"}, {"li": "Mentorship, coaching, and/or networking opportunities for Indigenous workers"}, {"li": "Mentorship programs that pair members of visible minorities with experienced employees"}], "h2": "Language", "p": "English"}

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