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Customer Success Partner for Business Technology Platform
2 months ago
At SAP, we empower you to excel. Our organizational culture emphasizes teamwork and a collective commitment to enhancing global operations. Our daily focus is on laying the groundwork for the future while fostering a workplace that values diversity, promotes flexibility, and aligns with our mission-driven and forward-thinking objectives. We provide a collaborative, supportive team atmosphere that prioritizes learning and development, acknowledges individual contributions, and offers a variety of benefits tailored to your needs.
Work Location : Flexible locations available.
Overview & Role Information:
Our team is dedicated to ensuring the success of our clients. This role centers on facilitating the effective adoption, utilization, and renewal of SAP Business Technology Platform investments, which encompass solutions for Application Development, Integration, Data Analytics, Automation, and Artificial Intelligence. Customer Success Partners (CSPs) engage with our most innovative SAP BTP clients.
CSPs manage daily customer interactions from the moment of contract signing. In this capacity, you will enhance customer experiences through product onboarding, identifying use cases, initiating projects, providing architectural guidance, offering governance coaching, accompanying projects, managing post-launch relationships, and overseeing renewal discussions.
Your primary objective will be to drive value realization for our clients. You will proactively connect with customers after the sale to ensure they derive maximum benefit from their Business Technology Platform investment. As a trusted technical advisor, you will conduct architecture workshops, share best practices, host VIP webinars, and facilitate re-platforming discussions with clients. Retention will be a key focus as you manage the customer renewal process, executing the entire opportunity-to-win cycle, including CRM, pricing, revenue recognition, legal considerations, and forecasting. Your relationship-building skills will enable you to create a network of colleagues and customer-facing personnel to support your assigned accounts, including Account Executives, Product Management, Support, Deals Desk, Implementation Services, and Partners.
Our Team:
The BTP CSP team is committed to mutual support to ensure collective success. We embrace a pay-it-forward mentality and are always ready to assist our colleagues. Our culture is rooted in sharing best practices, utilizing communication platforms for collaboration, and fostering an entrepreneurial spirit to drive customer success. We offer opportunities to lead regional and global initiatives that enhance our team and contribute to exceptional customer experiences.
Experience / Role Requirements:
You possess technical Cloud Architecture expertise and can guide clients from hands-on technical levels to strategic architectural planning as full-stack specialists. You have extensive experience with the Business Technology Platform across various domains and can articulate, explain, and draft Cloud Architectures.
You will thrive in this role if you:
- Have practical experience with SAP Business Technology Platform across multiple areas (Data Analytics, Application Development, Automation, Integration, Artificial Intelligence).
- Exhibit excellent communication (both verbal and written), presentation, program management, and organizational skills.
- Are open to travel (up to 30%) and can adapt to the unique business and cultural practices of different regions.
- Bring at least 5 years of experience in the IT sector, with a background in Software Engineering, Development Management, Project/Product Management, Pre-sales, Customer Engagement, Customer Success, Consulting, etc.
- Have a working knowledge of the SAP Cloud Portfolio, including Cloud ERP, HCM, ISBN, CX.
- Are familiar with similar Hyperscaler PaaS Solutions (e.g., MS Azure, Amazon Web Services, Google Cloud).
- Understand cloud commercial topics, including Current Cloud Backlog, cloud contracts, and renewal management.
Unleash Your Potential
SAP innovations empower over four hundred thousand customers globally to collaborate more effectively and leverage business insights. Initially recognized for our leadership in enterprise resource planning (ERP) software, SAP has transformed into a market leader in comprehensive business application software and related services for databases, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and over one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a strong collaborative ethos and a commitment to personal growth.
Commitment to Inclusion
SAP's culture of inclusion, emphasis on health and well-being, and flexible working models ensure that everyone, regardless of background, feels valued and can perform at their best. We believe that our strength lies in the unique capabilities and qualities each individual brings to our organization, and we invest in our employees to inspire confidence and help everyone reach their full potential. We are dedicated to unleashing all talent and creating a more equitable world.
SAP is proud to be an equal opportunity employer and an affirmative action workplace. We are committed to the principles of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
EOE AA M/F/Vet/Disability:
Qualified candidates will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability.
SAP believes in the importance of pay transparency as a step toward fostering an honest and supportive culture, demonstrating our commitment to pay equity. We provide an annualized compensation range that includes base salary and variable incentive targets for the relevant career level. The actual offer to the successful candidate will fall within this range, depending on key factors such as education, skills, experience, role scope, and location, as determined through the selection process.
Requisition ID: | Work Area: Sales | Expected Travel: 0 - 30% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
