Hotel Operations Manager

3 weeks ago


Edmundston NB, Canada Travelodge Edmundston Full time
Hotel Supervisor Job Description

As a Hotel Supervisor at Travelodge Edmundston, you will be responsible for overseeing the daily operations of the hotel, ensuring that all guests receive exceptional service and that the hotel runs smoothly and efficiently.

Key Responsibilities:
  • Supervise and Manage Hotel Staff: Lead and motivate a team of front desk agents, housekeeping, and maintenance personnel to ensure that they are providing high-quality service to guests.
  • Implement Hotel Policies and Procedures: Develop and maintain policies and procedures that align with the hotel's mission and values, and ensure that all staff members are aware of and adhere to them.
  • Manage Hotel Budget and Expenses: Monitor and manage the hotel's budget, expenses, and revenue to ensure that the hotel is operating within budget and that there are no financial discrepancies.
  • Provide Excellent Guest Service: Ensure that all guests receive exceptional service, and that their needs are met and exceeded.
Requirements:
  • Leadership Experience: Proven leadership experience in a hotel or hospitality setting.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with guests, staff, and management.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to think critically and make sound decisions.


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