Guest Services Ambassador
2 weeks ago
Guest Service Agent
As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience. You will be responsible for greeting and checking in guests, responding to requests, and settling accounts.
Key Responsibilities:
- Greet and check-in guests, providing a warm and welcoming experience
- Respond to guest requests and resolve any issues in a timely and professional manner
- Settle accounts and manage cash handling
- Promote hotel facilities and services to enhance the guest experience
- Maintain accurate records of daily transactions
Requirements:
- Service-focused personality with previous front desk experience
- Post-secondary education in hotel management an asset
- Computer literacy with Opera experience an asset
- Professional appearance and demeanor
- Ability to work in a team environment and communicate effectively
Why work at Fairmont Waterfront?
- Deeply committed to sustainability and community
- More than 50% of leadership team including c-suite, are women
- Firm believers in diversity - we have colleagues from 60 countries
- Passionate advocates for the LGBTQSIA + community
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