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Field Service Technician

2 months ago

Richmond, British Columbia, Canada Konica Minolta Full time

Job Summary

Konica Minolta is seeking a skilled Field Service Technician to join our team. As a key member of our service delivery team, you will be responsible for providing exceptional customer service and ensuring the highest levels of customer satisfaction.

Key Responsibilities

  • Repair and maintain all assigned equipment serviced by Konica Minolta
  • Set-up and install equipment, both in-house and at customer sites
  • Maintain tool kit, supplies and accurate trunk inventory
  • Discuss training requirements with manager
  • Attend training courses which may include after-hours travel and overnight/weekend stays
  • Maintain effective relationships with customers and fellow employees
  • Assist other team members as required
  • Liaise with sales and administrative staff
  • Complete all service reports accurately and on time
  • Able to work efficiently with minimal supervision
  • Follow and support policies and procedures set forth by Konica Minolta Business Solutions (Canada) Ltd.
  • After hours work and assisting other bargaining unit branches may be required

Requirements

  • Community College Certificate in Electronic Engineering Technology (or equivalent) preferred
  • Install and troubleshoot basic printing and scanning solutions
  • Working knowledge of basic print colour theory
  • Strong interpersonal and communication skills, both verbal and written
  • Ability to work under pressure
  • Ability to handle customer complaints
  • Own vehicle with valid insurance and appropriate coverage
  • Valid driver's license and good driving record
  • CompTIA A+, Net+, Microsoft certification preferred
  • Konica Minolta Outward Professional Certification
  • Ability to travel within Canada and U.S. and provide and maintain valid passport at own expense