Field Service Technician

1 month ago

Richmond, British Columbia, Canada Raytheon Technologies Full time
Job Summary

We are seeking an experienced Field Service Technician to join our team at Collins Aerospace. As a key member of our Connected Aviation Solutions team, you will be responsible for managing day-to-day priorities in solving clients VHF/UHF Radio, Telephone, Networking & PC hardware related issues.

Key Responsibilities
  • Coordinate, prioritize, and resolve issues encountered by customers.
  • Analyze system failures, identify, and restore equipment malfunctions and failures.
  • Perform a variety of duties, including but not limited to servicing, operating, maintaining, repairing, and removing equipment.
  • Conduct technical analysis of product implementations, modifications, and enhancements to products in accordance with specific customer specifications.
  • Manage technical products, services, logistics, and provisioning, quantity surveying, and configurations to assigned customers.
  • Troubleshoot technical problems and recommend actions to company or customer representatives.
  • Assess product needs in accordance with customer specifications.
  • Install and maintain digital wireless communication equipment in the VHF, UHF, 800 MHz bands operating on trunking or conventional modes.
  • Install and maintain dispatch console systems.
  • Manage statement of work to meet customer and contract requirements.
  • Contact customers, collect feedback, and establish and maintain good relationships with customers.
  • Communicate and interact, both verbally and written, with English-speaking customers.
  • Travel 30%.
  • Work in various locations where valid Canadian citizenship, a valid driver's license, and a vehicle are required.
  • Monday to Friday workdays with rotational on-call.
  • Applicants will be subject to a government security screening.
Requirements
  • Typically requires a HS Diploma or AA/AS degree (or other 2-year post-high school training) with a minimum of 2 years of relevant experience.
  • Experience with RF testing equipment and troubleshooting skills.
Preferred Qualifications
  • Experience working in the RF field.
  • Be self-motivated and able to work effectively both in a team environment and under minimal supervision in the field.
  • Completion of a practical course in the RF Radio & Electronics.
  • Completion of a practical course in CompTIA A+ or equivalent.
What We Offer
  • 3 weeks paid vacation.
  • Extended health care, dental, vision, and more.
  • Life & Long-term disability.
  • Group RRSP with company contributions up to 18% combined.
  • Ongoing training and education.
  • Employee tuition reimbursement in select areas.
  • Onsite parking.
  • Located near public transit.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. We help airlines, airports, and business aircraft turn data into value to streamline operations, increase efficiency, and reduce cost, enhance the passenger experience, and contribute to sustainable flight. By combining the best networks, connectivity, and data/analytics solutions, we're solving big problems for our customers and the world, while enhancing the security and connectivity of systems both on and off the aircraft, to help operators and passengers stay more connected and informed and create a more sustainable, efficient, reliable, and enjoyable travel experience. Aviation connects the world. Our Connected Aviation Solutions team connects aviation. Sustainably. Seamlessly. Securely.

Collins Aerospace Diversity and Inclusion Statement:

Diversity drives innovation: inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

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