Pharmacist - Customer Experience Specialist

2 days ago


Markham, Ontario, Canada Loblaw Companies Limited Full time

About Our Pharmacy Team

We're a dynamic team at Loblaw Companies Limited, dedicated to delivering exceptional customer experiences in our pharmacies. As a key member of our team, you'll play a vital role in helping us achieve our vision of providing outstanding service to our customers.

Key Responsibilities

  • Prepare, dispense, and control medications accurately and timely to patients
  • Ensure adequate inventory levels to meet patients' needs, and counsel patients on new and additional medications
  • Create awareness and educate customers through public relations initiatives, such as public health days and clinics
  • Provide timely and positive resolution to patients' needs and doctors' requests/issues
  • Review and control costs at all levels within our pharmacy operations
  • Provide ongoing training for new and existing pharmacy colleagues

Requirements

  • Bachelor of Science in Pharmacy and a Class A Pharmacist license
  • Superior customer relations skills and a strong sense of professionalism
  • Excellent leadership and performance management skills
  • Proven ability to build business using community-based marketing strategies
  • Excellent communication and interpersonal skills
  • Ability to communicate in Cantonese and/or Mandarin
  • Strong problem-solving skills, including experience formulating and executing action plans
  • Strong personal computing skills, as well as knowledge of Healthwatch Pharmacy Computer system


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