Housekeeping Supervisor

1 week ago

Toronto, Ontario, Canada Easton's Group of Hotels Full time

About the Job


We are seeking an experienced Housekeeping Supervisor to join our team at Easton's Group of Hotels. In this role, you will be responsible for overseeing the daily operations of the housekeeping department, ensuring that all rooms and public areas are cleaned and maintained to the highest standards.



Job Responsibilities:

  • Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
  • Assist with scheduling and room assignments to ensure proper coverage.
  • Monitor performance and recommend disciplinary action per company rules and policies. Alert management of potentially serious issues.
  • Ensure all staff is properly trained and have the tools and equipment to effectively carry out their duties.
  • Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
  • Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.
  • Ensures the completion of the Housekeeper's Report and communicates clean and available rooms to the Guest Services Department.
  • Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
  • Respond to guest complaints, and special requests and ensure corrective action is taken to achieve complete guest satisfaction.
  • Control expenses and minimize waste within all areas of housekeeping.
  • Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating logbooks, etc.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • Ma guest rooms to ensure guest satisfaction.
  • Report, turn in, and/or log all lost and found items according to established procedures.
  • May regularly assist with deep cleaning projects.
  • Refer to the attached additional job responsibilities and Health & Safety duties and responsibilities.
  • May perform all housekeeping duties necessary including making beds and vacuuming and cleaning.
  • May assist with other duties and responsibilities as assigned.

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