Optical Sales Associate

6 days ago


Calgary, Alberta, Canada EssilorLuxottica Group Full time
Job Description

The Student Optician will be responsible for delivering exceptional customer experiences, fostering customer retention, and promoting outstanding associate/doctor satisfaction. This role requires strong communication and interpersonal skills, as well as a strong understanding of optical theory and practices.

Key Responsibilities:
  1. Greet customers promptly and provide excellent customer service.
  2. Determine the reason for the customer's visit and explain how to shop at Pearle Vision.
  3. Perform work accurately and thoroughly despite time pressure and customer volume.
  4. Identify and resolve customer complaints in a timely and professional manner.
  5. Educate customers on Pearle Vision products, guarantees, and services.
  6. Under the guidance of an Optician, handle tasks such as taking and recording measurements and adjusting or fitting eyewear.
  7. Ensure finished eyewear meets Pearle Vision optical standards and customer requirements.
  8. Troubleshoot vision issues and determine the correct course of action.
  9. Repair and adjust eyewear according to customer needs.
Requirements:
  • High School Graduate or equivalent.
  • Registered in State licensure program (where applicable) or equivalent schooling.
  • Previous optical and retail experience.
  • Knowledge of State/Prov Licensing and Guidelines.
  • Knowledge of current optical theory and practices.
  • Strong communication and interpersonal skills.
  • Basic math skills and ability to operate a cash register.
About EssilorLuxottica Group

Pearle Vision is part of the global leader in the design, manufacture, and distribution of fashion, luxury, and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.



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