Windows 11 Deployment Specialist

1 month ago


Montreal, Quebec, Canada Compugen Inc Full time
About the Role:

Compugen Inc is seeking a skilled Windows 11 Deployment Technician to join our team. As a key member of our IT department, you will be responsible for ensuring all asset and inventory records for laptops, desktops, printers, and other end-user devices are updated accurately in our Service Management tool.

Key Responsibilities:

- Ensure accurate asset and inventory records for laptops, desktops, printers, and other end-user devices in our Service Management tool
- Provide excellent customer service and demonstrate exceptional organizational, interpersonal, oral, and written communication skills
- Respond to, assess, record, and monitor Incident tickets based on Service Level Agreements, maintaining history of service ticket records and related problem documentation using the Service Desk application software
- Workstation configuration and support of desktop PCs, Windows 11 operating system, and applications, with experience with Service Desk applications such as Service Now preferred
- Knowledge in the ITIL Incident, Problem, Request, Asset, and Change Management Process is considered an asset

Requirements:

- A college or University education within Electronics or Computer Science or in progress of obtaining
- Two years of experience with desktop deployments, application, end-user device troubleshooting
- Effective written and verbal communication skills
- Exceptional in-person customer service skills
- Ability to effectively prioritize and execute tasks in a high-pressure environment

Why Join Us:

At Compugen, we're committed to diversity, equity, and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. We believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.

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