Senior Financial Solutions Expert

1 week ago


Toronto, Ontario, Canada Royal Bank of Canada> Full time
Job Summary

We are seeking a highly skilled and client-focused Financial Services Professional to join our team at Royal Bank of Canada. As a Senior Financial Solutions Expert, you will be responsible for providing expert advice and guidance to clients on a wide range of financial products and services.



Responsibilities

  • Consistently demonstrate empathy and take the time to understand client needs and concerns.
  • Communicate effectively to uncover client needs, deliver client-centric advice, and proactively resolve client concerns.
  • Champion digital enablement by educating clients on self-service options and leading with advice.
  • Use expertise to meet clients' entire suite of financial needs, both personal and business.
  • Provide professional advice and education on credit and investments.
  • Make good use of technology to connect with clients virtually and face-to-face.
  • Implement effective contact and relationship-building strategies to accelerate client acquisition and retention.
  • Collaborate with market-leading professionals to ensure clients receive customized and relevant expert advice.


Qualifications

  • Mutual Funds accreditation or willingness to obtain it within training period.
  • Passion for hosting an exceptional client experience.
  • Curiosity, emotional intelligence, and empathetic communication skills.
  • Flexibility, self-motivation, and determination to succeed.
  • Digital literacy across a range of devices.


What's in it for you?

  • A comprehensive Total Rewards Program, including competitive compensation, bonuses, and flexible benefits.
  • Continued opportunities for career advancement.
  • World-class training, coaching, tools, and development opportunities.
  • Support from a dynamic, collaborative, and high-performing team.
  • Opportunity to represent Canada's leading financial services brand in your community.


Job Skills

Advice-Based Solutions, Client Centricity, Client Discovery, Communication, Critical Thinking, Curiosity, Data Analysis, Digital Literacy



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