Slot Attendant/Supervisor

3 weeks ago

Moncton, New Brunswick, Canada Great Canadian Entertainment Full time

Job Summary

Great Canadian Entertainment is seeking a highly skilled and customer-focused Slot Attendant/Supervisor to join our team. As a key member of our casino operations team, you will be responsible for providing exceptional customer service, overseeing slot machines, and ensuring a safe and welcoming environment for all team members.

Key Responsibilities

  • Verify and pay off jackpots and cancel credits; Clearing bill and ticket jams and checking game and voucher histories to maintain game integrity, answer questions and solve disputes
  • Actively monitors and observes slot players and machines within assigned area and offer assistance, instruction and advice on the various types of games and machines in the Casino
  • Perform routine procedures with slot machine printers, bill validators, adding/removing paper and fixing tilts, change bills, reset machines after jackpot processing, restock ticket paper, fill printers;
  • Provide professional and courteous customer service;
  • Assisting with awareness of and excitement for on-going and up-coming Casino promotions
  • Maintain a clean, tidy, and pleasant environment for the customer;
  • Working in compliance with internal controls, company policies and procedures and/or the governing policies and procedures; report any violations and escalate to the appropriate level as necessary Acquiring and maintaining a strong knowledge of all Slot operations policies and procedures
  • Manages other initiatives and other duties as required or directed

Requirements

  • High School diploma; post secondary education an asset
  • Strong understanding of Slots operations and knowledge of gaming policies is an asset
  • Ability to multi-task, lead and motivate in a very busy environment in a very respectful and courteous manner.
  • Excellent customer relations; staff relations and administrative skills
  • Ability to work well in a team environment with strong communication skills
  • Strong mathematical skills
  • Second language an asset
  • Must be 19 years of age or older
  • Ability to successfully obtain and maintain a Gaming Registration within applicable province (New Brunswick).

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