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Field Service Engineer

4 weeks ago

Toronto, Ontario, Canada Dover Fueling Solutions Full time

Job Summary:

Dover Fueling Solutions is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for executing product field testing and sustaining support. This customer-facing role requires a technical subject matter expert who can ensure production readiness of new product releases and act as an escalation point and liaison between end users, service providers, and internal teams.

Key Responsibilities:

  • Act as a technical subject matter expert for primary program assignments, including serving as an escalation point and liaison to key internal/external customers.
  • Provide project teams with timing estimates for costing purposes, configure and stage equipment for industry tradeshows, and provide design recommendations for serviceability and usability.
  • Support manufacturing teams in correcting technical issues identified during production, supplement internal QA testing process with user acceptance and field readiness lab validation, and provide internal and external training sessions on product installation, operation, and support.
  • Investigate escalated field issues, including initiating site visits, troubleshooting and documenting technical issues, capturing and analyzing log data, and developing resolution plans.

Requirements:

  • Bachelor's or higher degree in a technical, engineering, or related field preferred; significant and in-depth experience may be substituted for a degree.
  • Prior field-based technical support experience, ideally with part of this experience working in related industry.
  • Up to 50% travel requirement. Must be able to travel with short notice.
  • Must possess a valid driver's license and be legally able to drive.
  • Must be fully capable and willing to abide by company credit card rules when using company-provided credit card for business travel-related purposes.
  • Fluent English language skills, both verbal and written. Fluent in French (preferred).
  • Based in Canada.

Behavioral Requirements:

  • Self-starter/self-motivated, manages own schedule in a manner which yields best results.
  • Able to work in a high-paced and dynamic team environment. Resourceful.
  • Excellent problem solver, with deductive reasoning and troubleshooting skills.
  • Ability to effectively comprehend, analyze, and present technical data.
  • Ability to plan travel efficiently in terms of time and costs.

About Dover Fueling Solutions:

Dover Fueling Solutions is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems, and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom, and the United States.