Field Service Engineer
3 weeks ago
Job Overview:
Dover Fueling Solutions is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for executing product field testing and sustaining support, ensuring production readiness of new product releases, and acting as an escalation point and liaison between end users, service providers, and internal teams.
Key Responsibilities:
- Act as a technical subject matter expert for primary program assignments, providing project teams with timing estimates for costing purposes, configuring and staging equipment for industry tradeshows, and providing design recommendations for serviceability and usability.
- Support manufacturing teams in correcting technical issues identified during production, supplementing internal QA testing process with user acceptance and field readiness lab validation, and providing internal and external training sessions on product installation, operation, and support.
- Investigate escalated field issues, including initiating site visits, troubleshooting and documenting technical issues, capturing and analyzing log data, and developing resolution plans.
Qualification Requirements:
- Bachelor's or higher degree in a technical, engineering, or related field preferred; significant and in-depth experience may be substituted for a degree.
- Prior field-based technical support experience, ideally with part of this experience working in related industry.
- Up to 50% travel requirement. Must be able to travel with short notice.
- Must possess a valid driver's license and be legally able to drive.
- Must be fully capable and willing to abide by company credit card rules when using company provided credit card for business travel related purposes.
- Fluent English language skills, both verbal and written. Fluent in French (preferred).
Behavioral Requirements:
- Self-starter/self-motivated, manages own schedule in manner which yields best results.
- Able to work in a high-paced and dynamic team environment. Resourceful.
- Excellent problem solver, with deductive reasoning and troubleshooting skills.
- Ability to effectively comprehend, analyze and present technical data.
- Ability to plan travel efficiently in terms of time and costs.
About Dover Fueling Solutions:
Dover Fueling Solutions is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail.
Work Arrangement: Hybrid
Salary Range: -
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