Supervisor of Customer Service Team

1 week ago


Mississauga, Ontario, Canada Denny's Full time

Job Summary

We are seeking a highly skilled Supervisor of Customer Service Team to join our team at Denny's. The successful candidate will be responsible for leading a team of customer service representatives, ensuring excellent customer service delivery, and maintaining the smooth operation of our computer systems and equipment.

Key Responsibilities

  • Lead a team of customer service representatives and provide guidance and support as needed.
  • Ensure excellent customer service delivery through effective communication and problem-solving skills.
  • Maintain the operation of computer systems, equipment, and machinery, and arrange for repairs as necessary.
  • Recruit and hire staff, and co-ordinate, assign, and review work.
  • Address customer complaints and concerns in a professional and courteous manner.

Requirements

  • 3 years to less than 5 years of experience in a customer service role.
  • College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.

Work Environment

  • Work Term: Permanent.
  • Work Language: English.
  • Hours: 35 hours per week.


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