Supervisor of Customer Service Team
1 week ago
Job Summary
We are seeking a highly skilled Supervisor of Customer Service Team to join our team at Denny's. The successful candidate will be responsible for leading a team of customer service representatives, ensuring excellent customer service delivery, and maintaining the smooth operation of our computer systems and equipment.
Key Responsibilities
- Lead a team of customer service representatives and provide guidance and support as needed.
- Ensure excellent customer service delivery through effective communication and problem-solving skills.
- Maintain the operation of computer systems, equipment, and machinery, and arrange for repairs as necessary.
- Recruit and hire staff, and co-ordinate, assign, and review work.
- Address customer complaints and concerns in a professional and courteous manner.
Requirements
- 3 years to less than 5 years of experience in a customer service role.
- College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
Work Environment
- Work Term: Permanent.
- Work Language: English.
- Hours: 35 hours per week.
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