Supervisor, Customer Service Team Lead

2 months ago


Mississauga, Ontario, Canada Denny's Full time
About the Role

We are seeking a highly skilled and experienced Supervisor to join our team at Denny's. As a Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Team Leadership: Supervise and lead a team of customer service representatives, providing guidance and support to ensure they meet their performance goals.
  • Customer Service: Provide exceptional customer service to our guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Operations: Oversee the day-to-day operations of the customer service team, ensuring that all tasks are completed efficiently and effectively.
  • Recruitment and Training: Recruit, train, and develop new team members, ensuring they have the skills and knowledge needed to succeed in their roles.
  • Performance Management: Conduct regular performance reviews and provide feedback to team members, identifying areas for improvement and developing plans to address them.
  • Communication: Communicate effectively with team members, management, and guests, ensuring that all parties are informed and aligned.
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience: 3 years to less than 5 years of experience in a supervisory or leadership role.
  • Language: English.
  • Work Hours: 35 hours per week.


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