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Customer Service Representative

2 months ago

Ottawa, Ontario, Canada Scotiabank Full time

Job Summary:

We are seeking a highly skilled and customer-focused individual to join our Scotia iTRADE Contact Centre team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our clients, assisting with inquiries, and promoting our client-focused culture.

Key Responsibilities:

  • Assist clients with inquiries and provide personalized solutions
  • Use discretion and problem-solving skills to own the client experience
  • Facilitate a culture of passion, accountability, and collaboration within the team
  • Work in a fast-paced environment with volumes dictated by market trends, client demands, and seasonal peaks

Requirements:

  • Fluency in English and one of the following languages: Cantonese or Mandarin
  • Broad knowledge of investment products and procedures relating to securities settlement
  • Strong written and verbal communication skills
  • Ability to utilize time-management and prioritization skills
  • Positive attitude and excitement regarding learning new tasks and skills

Preferred Qualifications:

  • Completed the Canadian Securities (CSC) and Conduct and Practices Handbook (CPH)
  • Completed a post-secondary education in Commerce/Business, or Financial Planning
  • Prior work experience in a brokerage or Contact Centre
  • Knowledge of the Financial Services Industry

What We Offer:

  • Competitive pay
  • Opportunity to gain valuable industry knowledge and experience
  • Opportunity to advance your career through other roles within Wealth Management and Scotiabank
  • Workplace culture built around inclusion, diversity, and potential
  • Opportunity to participate in a customized and comprehensive training program