Customer Service Representative
4 weeks ago
As a Front End Associate at The Home Depot Canada, you will play a critical role in assisting our customers by providing fast, friendly, accurate and safe service. You will proactively assist customers with their transactions, customer questions and assist them in finding their desired products. As a Front End Associate, you are our first and last line of defence in ensuring that they have a positive shopping experience.
Key Responsibilities:
Ensuring Customer Satisfaction:
- Use the GET Involved approach to customer service, greeting each customer, engaging them during the transaction and thanking the customer for their business.
- Demonstrate knowledge of products and services and make appropriate suggestions to meet the customers' needs.
- Treat all customers and associates in a sincere, appreciative manner and minimize the time in the checkout line, acknowledging waiting customers.
- Promote and recommend services offered such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.
Maintaining Safety, Security and Shrink Mitigation:
- Follow all Safety and Loss Prevention policies and procedures.
- Follow processes on the front-end designed to mitigate shrink and protect assets.
Competencies:
- Communicate effectively.
- Customer focus.
Skills:
- Interpersonal skills.
- Cash handling.
Direct Manager/Direct Reports:
- Front End Supervisor.
Travel Requirements:
- None.
Physical Requirements:
- Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items.
Hybrid Work:
- Dependent.
Working Conditions:
- Working within a flexible schedule that may include evening and weekends.
- Warehouse environment that can be dusty and noisy.
- Doors are frequently open, causing drafts and interior temperature changes.
Minimum Education:
- High school diploma or equivalent.
Minimum Years of Work Experience:
- 1 to 2 years retail or cash experience an asset.
Minimum Leadership Experience:
- NA.
Certifications:
- NA.
Other Requirements/Assets:
- NA.
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