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As a Member Support Specialist, you will provide exceptional member service over the phone, through email, and in-person as the first point of contact in our regional offices.
Key responsibilities include:
- Responding to incoming calls and determining caller needs
- Supporting members with instructions on e-transfer issues and conducting general transactions in a professional manner
- Working closely with Corporate Security to effectively manage the high volume of Fraud Alerts across all First West branches and resulting member communications and documentation
- Supporting marketing campaign efforts by entering leads and prospects into ACE using marketing approved hashtags
- Greeting visitors, couriers, and staff in a friendly, business-like manner, and referring visitors to the appropriate division/employee
To be successful in this role, you will need:
- A High School Diploma or equivalent
- 2 years of customer service & office experience required, or equivalent
- Financial services, call centre, or customer support over the phone experience preferred
- Strong interpersonal skills and ability to build relationships with members, employees, and vendors
- Demonstrated effective time management and organization skills with the ability to multi-task
- Ability to work with minimal supervision
- Proficient in computer software programs, including Microsoft Office
As a Member Support Specialist, you will be part of a dynamic team that is committed to providing exceptional member service. We offer a competitive salary range of $43,000 - $48,700, as well as a comprehensive benefits package and opportunities for professional growth and development.
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