Process Improvement Specialist

1 day ago

Toronto, Ontario, Canada Capital One Full time

Capital One Canada is a leading financial institution in Canada, providing access to credit for millions of Canadians. We're on a journey to put our customers first and keep them there by building modern technology solutions to simplify and humanize the world of credit cards.

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience. As a Process Improvement Specialist at Capital One Canada, you will be responsible for managing delivery of business processes by defining and implementing process improvement agendas, driving efficiencies, and using data to create better experiences for our customers.

The ideal candidate will have recent graduates from an undergraduate degree or graduates of Masters' programs from an accredited Canadian University. Students graduating December 2024-Spring 2025 are also eligible. The role requires strong strategic thinking, problem-solving skills, and superior analytical skills. Experience in problem solving, Lean/Six Sigma/Process Improvement tools & methodology, basic coding and/or data visualization is preferred.

About the Role:

  • Manage delivery of business processes by defining and implementing process improvement agendas, driving efficiencies, and using data to create better experiences for our customers
  • Leverage your process knowledge and stakeholder collaboration to measurably improve outcomes be helping to launch exciting projects such as; new product, digital features, automation and digital transformation
  • Collaborate with various departments (such as our agile software studio and our data scientist team to develop and execute effective and efficient processes)
  • Apply leadership skills such as communication and change management to help drive key priorities like product launches, technology changes, and continuous improvement initiatives
  • Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma
  • Maintain knowledge of regulatory requirements and operational procedures, and ensure documentation is relevant and updated
  • Develop and perform quality assurance routines, controls, and monitoring to measure and analyze process performance on existing processes

About Us:

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

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