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Accessibility Ambassador
2 months ago
About BC Place
BC Place is a world-class venue that hosts a wide range of events, from sports and concerts to consumer shows and more. As a leading venue in Western Canada, we strive to create unforgettable moments and world-class experiences for our guests.
Job Summary
We are seeking a highly skilled and dedicated Guest Experience Coordinator to join our team. The successful candidate will be responsible for driving the implementation of accessible accommodations and pathways to ensure service excellence to all guests of BC Place.
Key Responsibilities
- In conjunction with the events planning team, ensures accessible accommodations and pathways and wayfinding are highlighted for each event, including ticketing, hospitality, and access.
- Creates and delivers accessibility awareness training to all new hires and ongoing staff at BC Place.
- Works with the BC Pavco Accessibility Committee to track and measure deliverables against the BC Place Accessibility Plan.
- Coordinates with the Communications team to ensure the BC Place Accessibility page is up to date and relevant.
- Assists the development, implementation, monitoring, and advancement of a comprehensive Guest Experience program that includes accessibility accommodations for BC Place.
- In collaboration with the Assistant Manager, Guest Experience, administers and addresses all guest concerns or discrepancies promptly, documents, responds, and tracks post and pre-event as required.
- Implements innovative ideas and initiatives to enhance guest satisfaction and exceed expectations.
- Assists with BC Place community initiatives.
- Assists and supports the broader BC Place Event Services Team as required.
Requirements
- 3-5 years' experience in guest services, event coordination, or a similar role, with a strong emphasis on accessibility.
- Degree or recognized certification in Hospitality or Facilities management or applicable academic training in management or business preferred.
- Proven track record of implementing accessible accommodations and working with diverse guest needs.
- Experience working in a unionized environment, and the daily administration of a collective bargaining agreement an asset.
- Strong understanding of accessibility standards and regulations, compliance, and other relevant guidelines.
- Experience using Momentus, (EBMS - Event Business Management System) or a similar event business management system an asset.
- Familiarity with project management tools an asset.
- IT, digital, and media literate, including the use of desktop programs, tablets, and social media a strong asset.
- Demonstrated ability to use innovation in support of service excellence delivery.
- Strong analytical skills with the ability to gather and interpret data to inform decision-making.
- Ability to prioritize and manage multiple projects at one time.
- Empathetic and attentive to the needs of guests with disabilities, ensuring their comfort and satisfaction.
- Strong written and verbal communication.
- Commitment to providing excellence customer service and guest experience.
- Ability to exercise sound business judgment generating effective solutions quickly and/or raising issues to management as necessary.
- Ability to work in a fast-paced environment.
- Motivated self-starter with a proactive attitude.
- Willing and able to work varied hours, including evenings, weekends, holidays, and overnight shifts.
What We Offer
- Excellent benefits and a strong government pension plan.
- Interesting projects.
- Supportive team.
- Career growth.
