IT Support Specialist for Financial Institutions
1 day ago
Job Title: IT Operations Support Analyst
Highbrow LLC is seeking an experienced IT Operations Support Analyst to join our team in Toronto, ON.
About the Role:
We are looking for a highly skilled and motivated individual to support our desktop infrastructure on the trading floor. The ideal candidate will have a minimum of 5 years of experience in the financial services industry, with a strong background in supporting Windows, Linux, and Mac OS environments.
Key Responsibilities:
- Collaborate effectively with other support teams and vendors to ensure seamless communication and coordination.
- Coordinate and support system changes, user builds, and desk moves, planning and executing hardware and software installations to minimize disruption to operations.
- Manage incident and problem reporting processes, promptly logging issues, diagnosing problems, and escalating them as needed to ensure timely resolutions.
Requirements:
- Minimum 5 years of experience in the financial services industry, specifically supporting desktops on the trading floor.
- 5+ years of hands-on experience with Windows, Linux, and Mac OS environments.
- Proficient in using ServiceNow and JIRA ticketing systems for at least 5 years.
- 5+ years of experience supporting Android and iOS devices.
Desired Skills:
- Certifications such as Azure, MCSE, MCSD, Microsoft Certified Product Specialist, CompTIA A+, ITIL.
- Availability to work overtime when required.
Compensation:
We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, plus benefits.
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