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Technical Support Specialist

4 weeks ago

Toronto, Ontario, Canada Identity Digital Canada Corp Full time
Job Summary

We are seeking a skilled Technical Support Specialist to join our team at Identity Digital Canada Corp. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems and networks. Your expertise in computer engineering, telecommunications technology, and computer technology will be essential in resolving complex technical issues.

Key Responsibilities
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer systems and networks
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide customer service
  • Manage incidents
Requirements
  • 2 years to less than 3 years of experience in a related field
  • College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and manage multiple tasks
  • Strong problem-solving skills and attention to detail
Benefits
  • Bonus
  • Registered Retirement Savings Plan (RRSP)
  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits