Financial Transactions Specialist

4 weeks ago


Kelowna, British Columbia, Canada FortisBC Full time

At FortisBC, we're committed to delivering exceptional service and support to our customers. As a Billing Analyst, you'll play a vital role in ensuring the accuracy and efficiency of our billing processes.

About the Role
  • We're seeking a highly skilled and detail-oriented individual to join our team as a Billing Analyst. In this role, you will be responsible for identifying, resolving, and processing payment issues through our online system, including unidentified and misapplied payments.
  • You will also be responsible for initiating payment transfers, contacting financial institutions and collection agencies to obtain or provide payment information, conducting payment traces, and investigating meter/billing discrepancies/errors.

In addition to your technical skills, you will possess excellent communication and interpersonal skills, with the ability to work effectively with internal teams and external customers.

Requirements
  • A Grade 12 education supplemented by courses in customer relations, business communications, and office practices, or an equivalent combination of education, training, and experience.
  • Fast and accurate keyboarding/data entry skills.
  • Knowledge of billing and/or metering to perform calculations for various rate schedules, taxes, and fees.
  • Demonstrated analytical skills and judgment to determine the most appropriate action to resolve billing problems.

We offer a competitive salary range of $$73,191 - $87,911 per annum, depending on experience, as well as a comprehensive benefits package and opportunities for career growth and development.

Our Workplace Culture

We value diversity, equity, and inclusion in all aspects of our organization, and strive to create a workplace that is safe, inclusive, and respectful for everyone. We encourage volunteerism and nourish the need to give back to your community.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. We are committed to Reconciliation with Indigenous Peoples and are guided by our Statement of Indigenous Principles.



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