Implementation Director

3 weeks ago


Ontario, Canada Sage Recruiting Full time

Implementation Manager

Sage Recruiting is seeking a seasoned Implementation Manager to oversee the successful deployment of CRM-based SaaS projects for nonprofit clients. As the main point of contact, you will ensure clear communication and effective project management, gathering and analyzing client requirements to deliver exceptional results.

Key Responsibilities

  • Act as the primary point of contact for clients, ensuring a seamless project experience from onboarding to deployment.
  • Gather and assess client requirements through discovery sessions, participating in business requirement analysis, and translating them into actionable project plans.
  • Lead a team of implementation specialists, providing guidance, support, and mentorship throughout the project lifecycle.
  • Collaborate with cross-functional teams to ensure timely and successful implementation.
  • Utilize Jira for project management and Confluence for documentation.
  • Facilitate internal communication through Slack to ensure alignment across teams.

Requirements

  • 5+ years of experience leading B2B SaaS implementation projects.
  • Proven ability to gather and analyze client requirements and translate them into actionable project plans.
  • Excellent organizational and communication skills, with a strong ability to prioritize and manage multiple projects.
  • Experience leading teams of implementation specialists through large projects.
  • Strong collaboration skills and the ability to work cross-functionally with product, engineering, and customer success teams.

What We Offer

  • Competitive salary: CAD $80-95K and paid time off.
  • Fully remote work options and flexible hours.
  • Professional development and career growth opportunities.
  • Comprehensive medical, dental, and vision benefits plan.


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