Director, Colleague Implementation

3 weeks ago

Brampton Ontario CS, Peel region, Canada Loblaw Companies Ltd - Head Office Full time

Les candidats référés ne doivent pas postuler directement pour ce poste.

Toutes les références de candidats doivent d’abord être soumises dans Workday par un collègue de Loblaw actuel.

L’utilisation du masculin à pour but d’alléger le texte

Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble. Notre position unique en tant que l'un des plus grands employeurs du pays, celle associée à notre engagement à avoir un impact positif sur la vie de tous les Canadiens, viens offrir à nos collègues une gamme d'opportunités et d'expériences pour aider les Canadiens à Vivre Bien, Vivre Pleinement.

Chez Les Compagnies Loblaw Limitée, nous réussissons grâce à la collaboration, à l'engagement et nous plaçons la barre haute pour nous-mêmes et ceux qui nous entourent. Que vous débutiez votre carrière, que vous réintégriez le marché du travail ou que vous recherchiez un nouvel emploi, votre place est avec nous.

Director, Colleague Implementation & Support, Brampton, ON

In this role, you will lead a team of full time and contract colleagues focused on end point management, end user hardware and end user support across our stores, store support offices and distribution centres. You will be responsible for the development and execution of policies and procedures related to endpoint management, driving initiatives around security, patch management, and software distribution. You’ll define the strategic outlook for the team and advise the operational activities of your support colleagues to improve the end user technology experience and while ensuring a seamless experience for end-users at Loblaw.

What You'll Do:

  • Lead the design, implementation, and operations of the endpoint management strategy, end user support strategy including optimization, modernization and simplification of enterprise end user hardware.

  • Manage and optimize endpoint management tools and platforms such as SCCM, Microsoft Intune, VMware Workspace One, or other MDM/UEM platforms.

  • Establish and maintain strong relationships with vendors, service providers and stakeholders to proactively recommend new cost-efficient solutions, support opportunities and/or solutions to new or unknown issues

  • Collaborate with stakeholders across IT, security, and business teams to align endpoint management initiatives with business needs.

  • Leverage Infrastructure as Code (IaC) or similar automation techniques to improve consistency and reduce manual toils.

  • Lead, mentor, and develop the endpoint management and end user support teams, ensuring high performance and continuous improvement.

What You Bring:

  • Proven ability to lead and mentor teams in a fast-paced, dynamic environment.

  • Deep understanding of endpoint management, including device lifecycle management, automation, patch management, and software distribution.

  • Proven experience managing large-scale endpoint environments, including multi-platform device fleets (Windows, macOS, Linux, iOS, Android).

  • Experience developing and implementing strategic change plans, governance models and technology roadmaps

  • Experience with vendor performance management, including development and monitoring of SOWs and their outputs, SLA compliance, and vendor relationship management

Notre engagement envers la durabilité et l'impact social est un élément essentiel de notre façon de faire des affaires. Nous concentrons notre attention sur les domaines où nous pouvons avoir le plus grand impact. Notre approche de la durabilité et de l'impact social repose sur trois piliers - l'environnement, l'approvisionnement et la communauté. Nous recherchons constamment des moyens de faire preuve de leadership dans ces domaines importants. Nos valeurs ÊTRE - Engagement, Tient à coeur, Respect et Excellence - guident toutes nos prises de décision et prennent vie à travers notre culture bleue. Nous offrons à nos collègues des carrières progressives, une formation complète, de la flexibilité ainsi que les nombreux avantages compétitifs - voici quelques-unes des nombreuses raisons pour lesquelles nous sommes classés au palmarès des meilleurs employeurs du Canada, au palmarès des meilleurs employeurs pour la diversité au Canada, au palmarès des employeurs les plus verts au Canada et au palmarès des meilleurs employeurs pour les jeunes au Canada.

Si vous ne savez pas si votre expérience correspond à toutes les exigences ci-dessus, nous vous encourageons à postuler quand même. Nous recherchons des perspectives de candidatures variées, qui incluent des expériences diverses que nous pouvons ajouter à notre équipe.

Nous nous concentrons depuis longtemps sur la diversité, l'équité et l'inclusion, car nous savons que cela fera de notre entreprise un meilleur lieu de travail et de magasinage. Nous nous engageons à créer des environnements accessibles pour nos collègues, candidats et clients. Les demandes d'aménagement en raison d'un handicap (qui peut être visible ou pas, temporaire ou permanent) peuvent être faites à n'importe quel stade de la demande et de l'emploi. Nous encourageons les candidats à faire connaître leurs besoins en matière d'accommodation afin que nous puissions offrir des opportunités équitables.

Veuillez noter:
Les candidats âgés de 18 ans ou plus doivent effectuer une vérification des antécédents criminels. Les détails seront fournis lors du processus d’embauche.

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