Retail Store Operations Manager
3 weeks ago
Our retail team is seeking a highly skilled and experienced Retail Store Operations Manager to join our Canna Cabana family. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences and ensuring the smooth day-to-day operations of our retail stores.
Key Responsibilities:
- Provide assistance to store management in supervising and facilitating the daily operations of the store.
- Oversee the responsibilities of the Store Manager in their absence.
- Assist in the delivery of key personnel management, such as interviews, promotions, performance reviews and disciplinary actions, only when requested.
- Provide direction, guidance and instruction to all store associates as required.
- Ensure store conditions are consistently upheld to established standards.
- Assist in creating weekly staffing schedules; ensuring staffing levels adequately meet business needs, only when requested.
- Liaise constantly with the various departments of the store to ensure information is conveyed properly and expectations are communicated.
- Greet and assist customers in a way that models exemplary conduct to other staff.
- Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members.
- Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary.
- Ensure that all health, safety and security regulations are adhered to and required standards are met.
- Oversee and assist in inventory management.
- Other duties as required.
Requirements:
- Completion of high school and College/CEGEP/vocational or technical training required.
- Demonstrated service orientation required.
- Must have valid Selling It Right certification.
- Must provide a copy of clean Criminal Background Check prior to start date.
- Minimum of 3 to 5 years work experience in the retail industry required.
- Minimum 2 years work experience in a supervisory role in a retail environment required.
- Excellent time management and prioritizing skills required.
- Demonstrated ability to train and motivate staff required.
- Skills to monitor and assess staff performance required.
- Basic office administration skills required.
- High level of proficiency with Microsoft Office productivity suite.
- Highly effective teamwork skills.
- Able to effectively communicate both verbally and in writing with individuals at all levels of the organization.
- Strong customer service and troubleshooting skills.
- Well-defined sense of diplomacy.
- Must be available for shift work any time according to business needs, Monday to Sunday.
- Ability to work nights, holidays and weekends and different locations.
- Excellent teamwork and team building skills.
- Thorough understanding of applicable health and safety legislation.
- Professional, responsive, and positive work attitude is essential.
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