Electrification Specialist
5 days ago
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
This position reports to the Superviseur du soutien à la clientèle, a leader who will guide you in your role as a Customer Service Representative for ABB Installation Products Division, formerly Thomas&Betts. With a 125-year history of innovation and customer-focused solutions for connecting and protecting electrical systems, our products are used all around you, every day.
The successful candidate will have the opportunity to work in a hybrid environment, where they will be responsible for providing internal and external customer service, including order and claims management. As a Customer Service Representative, you will coordinate with relevant functions to ensure complete case ownership and increase customer satisfaction by providing appropriate solutions.
The salary range for this position is approximately $55,000 - $75,000 per year, depending on experience and qualifications. We offer a comprehensive benefits package, including a retirement plan, accident insurance, healthcare plan, and wellbeing program.
In this role, you will be mainly accountable for:
- Order management, including order editing or entry
- FOLLOWING UP ON RUSH/PROJECT/DROP SHIP ORDERS, EDI/ORDER RESOLUTION CORRECTION
- Maintaining and tracking orders as requested by our customers (i.e. changing carrier/quantities, POD/packing slips)
- Resolving post sales issues, transport and quality issues, mistakes and warranty requests
- Confirming and updating estimated ship dates
- Developing a solid customer relationship by having regular scheduled calls/meetings with key customers to keep them informed on our delivery challenges, Schedule changes, Organizational changes as well as obtaining their feedback and working with the right team to address any needs/issues discussed
- Developing their career path and basic product knowledge
- Striving to meet department goals such as but not limited to KPIs set for specific parameters (EDI & Order Resolution correction, emails to closed cases and first response time, customer thermometer and mandatory SFdC fields.)
- Collaborate closely with production for release of orders
- Provide estimated cost of shipping and collaborate with logistics department for shipping instruction and shipping details
- Collaborating with others to help improve drive continuous improvement of processes and workload as well as data integrity
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. For the ninth consecutive year, ABB Canada has been recognized as one of Canada's Best Employers by Forbes magazine.
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