Training Lead
6 months ago
**Training Lead**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
ABB Installation Products Division (formerly Thomas&Betts),is the number one manufacturer of electrification products in North America with a 125-year history of providing innovation and customer
- focused solutions for connecting and protecting electrical systems, as well as a unique differentiated medium voltage offering. Our products are used all around you, every day - orbiting the earth, working on Mars, on the fastest trains we ride, in the fastest cars of the world, crossing oceans, in factories producing your food, in the tallest buildings of the world, in the most modern hotels and in the walls of your home. With a portfolio of more than 200,000 products marketed under more than 38 premium brand names, our Division offerings are found wherever electricity is used. The training lead is responsible for ensuring new and regular customer service employees are trained properly in order for them to offer the best possible customer experience. The training lead will continuously work with the other customer service teams to define specific training needs and tools required to increase efficiency within the organization.
**Your responsibilities**:
- Lead all onboarding activities for new hires such as training and providing onboarding documentation.
- Ensure all onboarding documents are updated regularly.
- In conjunction with the Supervisors and Quality Assurance and Process Specialist define and provide training to employees on new tools and processes
- Provide feedback to supervisor and manager on hiring criteria of new employees
- In conjunction with customer service manager and supervisors, define training path for customer service group
- Review existing training plan and ensure its relevancy. Propose required changes and deployment plan.
- Could be asked to help manage a limited number of accounts
- Ensure all documentations of processes and procedures are up to date in our internal share-point and make the appropriate changes, when applicable.
- Ensure our customer service Skill Matrix is up to date and maintained.
**Your background**:
- Bachelor’s in administration degree or college administrative diploma (or equivalent experience)
- 2 + years of experience in a similar environment
- Experience in a B2B organization
- Demonstrates strong communication skills
- Analytical evaluator with a strong focus on processes
- Proven organizational and creativity skills that will engage trainees and make learning enjoyable
- Proficient with Microsoft office products
- Fluent in English (spoken and written)
- Fluent in French (spoken and written) mandatory for Quebec; an asset for the rest of Canada
- Demonstrated change agent
**Benefits**:
- Retirement plan
- Healthcare plan
- Accident insurance
- Wellbeing program
**More about us**:
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