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IT Network and Systems Technician

2 months ago

Montreal, Quebec, Canada NuChem Sciences Full time

About NuChem Sciences

NuChem Sciences, a leading contract research company in organic synthesis and biology, is seeking a highly skilled IT Network and Systems Technician to join our team. As a key member of our IT department, you will play a critical role in ensuring the smooth operation of our network infrastructure and systems.

Key Responsibilities

  • Manage and maintain the physical and virtual network infrastructure, including switches, access points, and firewalls, to ensure cross-site consistency and optimal performance.
  • Oversee the management and operations of the general network infrastructure, including firewalls, switches, and Wi-Fi access points, to ensure optimal network security and efficiency.
  • Handle VLAN and IP requirements, configurations, and documentation to ensure consistency across different sites within the organization.
  • Implement and manage network monitoring tools to ensure constant network performance surveillance.
  • Manage telephony operations, including the configuration of Zoom, to ensure efficient communication within the organization.
  • Maintain Azure/AWS routing and connectivity, as well as site-to-site connectivity, to ensure reliable and secure cloud operations in alignment with Sygnature's cloud strategy and security policies.
  • Oversee Internet Service Provider (ISP) relations and management to ensure optimal internet services.
  • Develop, implement, and manage Azure and AWS, including Virtual Machines, Networking, Security, Resource Groups, etc.
  • Lead the creation of new virtual and physical server and storage resources, as well as the management of existing systems, to ensure optimal performance and security.
  • Handle Group Policy development and assignment to align with organizational needs and best practices.
  • Execute comprehensive server management responsibilities, including routine upgrades, consistent monitoring, and timely patching, to ensure high availability, optimal performance, and security.
  • Oversee and manage user and computer groups in Active Directory (AD) and Microsoft 365 to ensure secure and efficient access control.
  • Conduct rigorous troubleshooting and diagnosis for system issues, implementing effective solutions to maintain operational continuity.
  • Configure API functionality required for integrations to ensure seamless interplay and optimal performance.
  • Oversee storage management operations for all VMs and on-premises servers, as well as SAS storage, to ensure data integrity, backup, security, and efficient access.

Requirements

  • Bachelor's degree in computer sciences with 2 or more years of relevant experience or DEC with more than 3 years of experience.
  • Knowledge of strategies and tools related to the maintenance of computer equipment, including ticket systems, remote control, antivirus, deployment, inventory, and procedures.
  • Good knowledge of servers and associated services, including AD, DNS, DHCP, DFS, GPO, IIS, WSUS.
  • Working knowledge of Azure and ideally AWS.
  • Excellent sense of customer service.
  • Strong technical skills in problem-solving and critical thinking.
  • Team spirit, good communication skills.
  • Excellent command of French and English (oral and written).
  • Excellent knowledge of Microsoft Windows and Office, experience of Linux is desirable.
  • Curious, ability to learn quickly and autonomous.
  • Excellent organizational and time management skills.
  • Ability to work independently and efficiently perform various tasks.
  • Passion for lifelong learning in the field of information technology.
  • Minimum 2 years' experience working in industry (laboratory and/or instrument repair, troubleshooting) with background in science, such as chemistry, analytical chemistry, biochemistry, and/or biotechnology.
  • Minimal knowledge of HPLC required.
  • Good oral and written communications skills.