Guest Relations Host

2 months ago

Ajax, Ontario, Canada CB Canada Full time
Job Title: Guest Relations Host

Casino Ajax is seeking a Full-time Guest Relations Host to join our team.

Job Summary:

Under the direction of the Player Development Manager, the Guest Relations Host is responsible for assisting with the management of player development and retention while establishing a safe and welcoming work environment for all team members.

Key Responsibilities:
  • Assist with the planning and execution of player development programs
  • Ensure adherence to all policies and procedures
  • Motivate and lead by example
  • Develop and cultivate strong working relationships with all stakeholders: guests and team members
  • Ensure compliance with Internal Controls, Regulations and GCGC Casino Policies & Procedures
  • Partner and coordinate with other departments to ensure total guest satisfaction
  • Display a positive, professional attitude and presentation at all times when communicating with external and internal customers
  • Provide resolution to guest and operational issues in a calm, professional and prudent manner
  • Develop relationships with VIP customer base through weekly telemarketing and in person contact on the gaming floor
  • Telemarketing assignments of new, declining and inactive customers by mail/phone and the analysis and accounting for reporting results to these efforts
  • Devote significant time being visible and available on the gaming floors in order to meet and greet guests during individual visits as well during special events
  • Monitor player gaming activity through computerized gaming software systems
  • Assist in planning, executing and Hosting player parties, promotions, special events and tournaments
  • Prioritize, organize and complete multiple activities in a high-pressure environment
Requirements:
  • High School diploma; Post-secondary education in commerce, marketing, hospitality, public relations or management an asset or suitable combination of continuing education and strong experience considered
  • Minimum 3 years of marketing experience in sales/sales management; marketing experience, loyalty program experience
  • 3 years supervisory experience, in a gaming environment preferred
  • Proficient in Microsoft Office software, including Word, Excel, Power Point, Outlook and Explorer
  • Read and understand command of English language in order to communicate with guests and co-workers
  • Ability to serve as a dynamic and energetic leader while fostering teamwork, employee morale, motivation and open communication
  • Capable of maintaining a positive working environment where each employee performs as part of a team
  • Ability to work independently and under pressure in a fast-paced environment and able to cope with many challenges
  • Ability to understand and utilize player tracking software programs
  • Ability to speak multilingual is considered an asset
  • Ability to exceed internal and external guest expectations through timely, effective and service oriented communication
  • Ability to be flexible, employ a sense of urgency, quickly adjust plans and execute to meet changing or immediate marketing opportunities
  • Skill of developing and maintaining positive relationships with external and internal customers
  • Skill in preparing written material such as correspondence, reports and proposals to meet purpose and audience
  • Ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
What We Offer:

Candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights. The hours of work will be based on operational needs.

Great Canadian Gaming Corporation is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required.

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