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Water Dispenser Team Lead
1 month ago
About Vivreau
Vivreau North America, backed by our parent company Brita SE in Germany, has a clear vision to deliver high-quality water sustainably and responsibly. With over 15 years of experience in North America, we are poised to expand our business across the continent.
We transform local water into something better at a fraction of the environmental footprint. Our dispensers provide delicious, micro-filtered still, sparkling, and hot water without plastic bottles or cans, making us a key partner to premium hospitality providers and healthcare facilities.
We've kept billions of plastic bottles out of landfills through our sister company Mavea, which targets the consumer market. We're looking for a value-focused team leader to join our sales team.
The Role: Customer Success Team Leader
This position oversees Customer Success coordinators, ensuring seamless customer onboarding, timely equipment delivery, and successful installation of Vivreau dispenser systems.
Main Responsibilities:
- Setting Clear Objectives and Expectations:
- Defines goals and expectations for team members with the Customer Success Manager.
- Ensures team members understand their roles and responsibilities.
- Sets SMART goals & objectives.
- Workload Planning and Strategy:
- Utilizes workload planning tools to support the team in meeting scheduled workloads.
- Identifies gaps in reports and devises strategies to address them.
- Drives installation targets and understands the team's contribution to sales growth.
- Efficient Operations and Accuracy:
- Aligns operations, processes, accuracy, and efficiency.
- Reviews and updates standard operating procedures.
- Emphasizes accuracy and efficiency in customer onboarding and installation procedures.
- Team Development and Onboarding:
- Evaluates and recommends applicants for available roles.
- Onboards new team members and provides training.
- Addresses skill gaps through ongoing training and experience.
- Flexible Scheduling:
- Create a schedule that supports customer requirements and company needs.
Essential Skills:
- Leadership:
- Inspires and motivates the team to achieve goals and maintain high performance.
- Effective Communication:
- Clear and concise communication to ensure team members understand their tasks and responsibilities.
- Decision-Making:
- Strong decision-making skills to handle complex situations and make timely, effective choices.
- Emotional Intelligence:
- High level of emotional intelligence to manage team dynamics, resolve conflicts, and support team members.
- Delegation:
- Skill in delegating tasks appropriately to leverage team strengths and ensure efficient workflow.
- Problem-Solving:
- Advanced problem-solving abilities to address challenges and find effective solutions.
- Time Management:
- Excellent organizational skills to manage multiple projects and deadlines.
- Adaptability:
- Flexibility to adapt to changing circumstances and guide the team through transitions.
- Technical Knowledge:
- In-depth understanding of the technical aspects of water dispenser systems and installations.
- Team Building:
- Ability to foster a collaborative and supportive team environment.
- Performance Management:
- Skills in setting performance standards, providing feedback, and conducting evaluations.
What You Can Expect:
- A progressive and fun company that ensures a safe and productive environment.
- A competitive health benefits package and paid sick time and vacation time.
- A company matching retirement savings plan.
- A growth culture with many opportunities to develop both personally and professionally.
We look for people with a clear drive for delivering service excellence with integrity, from a team-driven and dynamic mindset. If this is the right fit for you, qualified applicants are invited to submit both their cover letter and resume.
