Luxury Guest Experience Specialist
7 days ago
Fairmont Hotel Macdonald, a four-diamond hotel located in the heart of downtown Edmonton, is seeking a Luxury Guest Experience Specialist to join our team. This role is an excellent opportunity for those who are passionate about delivering exceptional service and creating unforgettable experiences for our guests.
About the JobWe offer a competitive salary range of $19.45 - $20.45 CAD gross per hour. As a Luxury Guest Experience Specialist, you will be responsible for providing personalized service to our Fairmont Gold guests, including serving food and beverages, setting up and serving breakfast and evening hors d'oeuvres, and controlling inventories and ordering supplies.
Key Responsibilities:- Provide exceptional service to Fairmont Gold guests, ensuring their needs are met and exceeded at all times.
- Serve food and beverages in the Fairmont Gold lounge, maintaining a high level of presentation and quality.
- Set up and serve breakfast and evening hors d'oeuvres, adhering to established standards and protocols.
- Control inventory levels and order supplies as needed, ensuring efficient and effective use of resources.
- Ability to work effectively in a fast-paced environment, prioritizing tasks and managing time efficiently.
- Strong interpersonal and problem-solving skills, with a focus on resolving guest complaints and issues promptly and professionally.
- Ability to work collaboratively as part of a team, supporting colleagues and contributing to a positive and inclusive work environment.
In addition to a competitive salary and benefits package, we offer a comprehensive wellness program, opportunities for career development and advancement, and a dynamic and supportive work environment.
Why Join Our Team?Fairmont Hotel Macdonald is committed to delivering exceptional guest experiences and creating memorable moments for our visitors. As a member of our team, you will have the opportunity to make a real difference and contribute to the success of our hotel. We welcome applicants from diverse backgrounds and encourage those who share our passion for hospitality to apply.
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