Data Insights Strategist
4 weeks ago
About Scotiabank
At Scotiabank, we are dedicated to delivering exceptional client experiences that build confidence at every stage of the client journey. Our team is pivotal in driving growth and retention by transforming our function into a key value driver.
Job Summary
We are seeking an experienced Data Insights Strategist to join our Client Experience Management Office (XMO). As a Director Client Insights & Intelligence, you will be responsible for leading the development of data-driven strategies to enhance client experience and evolve Client Experience measurement.
Key Responsibilities
- Lead the aggregation of data from across Canadian Banking to develop a portfolio of client experience insights and analytics.
- Define KPIs and monitor client experience performance supporting data-driven decision-making.
- Provide monthly CX Intelligence reports to Canadian Banking leadership.
- Develop client experience performance dashboards.
- Monitor and leverage market and competitor analysis.
Requirements
- Bachelor's degree in Data Management, CRM Marketing, Statistics, Analytics, Market Research or a related field.
- 7-10 years of experience within data, analytics, data science and BI, with experience in a leadership capacity.
- Strong storytelling ability to create shared vision and drive change through data.
- Deep understanding of digital analytics and data science application.
- Excellent communication skills to translate complex data concepts into actionable strategies.
- Track record of analytical, data-driven, and client-centric decision-making skills.
- Agile, persuasive, and resilient.
About You
You will thrive in this role if you have a passion for data-driven decision-making, excellent communication skills, and a strong understanding of digital analytics and data science application. If you are a leader who can inspire and motivate teams to deliver exceptional results, we want to hear from you.
What We Offer
- A competitive salary range of $120,000 - $180,000 per year.
- A comprehensive benefits package including bonus, flexible vacation, personal, sick days, and benefits starting on day one.
- Opportunities for online courses, cross-functional development, and tuition assistance.
- A supportive and inclusive work environment where every employee is empowered to reach their fullest potential.
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