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Senior Manager, IT Infrastructure and Security

2 months ago

Edmonton, Alberta, Canada Sterling Crane Full time
About the Role

Sterling Crane is seeking a highly skilled and experienced Senior Manager, IT Infrastructure and Security to join our team. As a key member of our organization, you will play a critical role in ensuring the stability, security, and scalability of our infrastructure and security environment.

Key Responsibilities
  • Technical Leadership: Provide technical leadership to a global team responsible for infrastructure and security service delivery across multiple countries.
  • Collaboration and Communication: Collaborate and communicate with stakeholders, developers, and technical team members to deliver on business objectives, ensuring that project goals are met within scope, time, and budget.
  • Documentation and Process Development: Develop and maintain documentation for business processes, operational procedures, technical design, solution structure, and functional know-how.
  • Project Management: Collaborate with other teams that are often geographically dispersed, to define, plan and oversee projects that your team will own or participate in.
  • Team Management: Manage team projects and deliverables utilizing common project management frameworks and delivery methods, while ensuring team collaboration.
  • Escalation Support: Provide 24X7 escalation support to cross-functional teams for critical incidents.
  • Leadership and Mentorship: Lead, mentor, and manage a team of technical experts, providing guidance and coaching to ensure their growth and success.
  • Stakeholder Management: Develop and maintain relationships with key stakeholders, including vendors, partners, and clients.
  • Technical Scope Management: Manage the technical scope of infrastructure and security service delivery, ensuring that solutions are scalable, secure, and aligned with industry standards.
  • Technology Roadmap Development: Develop and maintain a technology roadmap for the infrastructure and security portfolio, ensuring that it aligns with business objectives and is updated on an ongoing basis.
  • Thought Leadership: Provide thought leadership on emerging technologies, industry trends, and best practices related to infrastructure and security service delivery.
  • Complex Solution Design and Implementation: Lead the design, development, and implementation of complex technical solutions, ensuring that they are robust, scalable, and secure.
  • Budget Management: Develop and manage budgets for infrastructure and security service delivery, ensuring that resources are allocated appropriately and that expenditures are in line with business objectives.
  • Compliance and Risk Management: Ensure that infrastructure and security service delivery comply with relevant legal, regulatory, and industry standards.
  • Infrastructure and Monitoring Tools Management: Manage all infrastructure and monitoring tools to enable ideal performance and ensure that components of the disaster recovery infrastructure and technical plans are maintained.
  • Culture of Innovation and Continuous Improvement: Foster a culture of innovation and continuous improvement, encouraging team members to experiment, take risks, and challenge the status quo.
  • Relationship Building: Develop and maintain strong working relationships with other teams and departments, including development, operations, and business stakeholders.
  • IT Infrastructure Operations and Controls: Provide expert knowledge and direction in IT infrastructure operations and controls, ensuring reliability of the servers and data storage.
  • System Administration: Perform system administration for on-prem and cloud infrastructure resources – AD, Databases, IIS servers, Azure, Hyper-V, and VMware.
  • Budget Forecasting and Management: Forecast and manage budgets for the portfolio and ensure delivery within budgetary constraints.
  • Reporting and Communication: Provide regular reporting to senior management on portfolio performance, risks, and opportunities.
Requirements
  • Education: Bachelor's degree in Computer Science or related field; Master's degree is a plus.
  • Experience: Minimum 10 years of experience in IT infrastructure and security.
  • Management Experience: 5+ years of experience in a management position with people leadership responsibilities.
  • Industry Experience: Experience working with managed service providers, SaaS services, and hosted solutions.
  • Skills: Solid analytical skills, experience solving practical issues and engaging cross-functional teams.
  • Leadership Skills: Ability to effectively prioritize and execute tasks while handling time-sensitive competing priorities.
  • Communication Skills: Demonstrated analytical, problem-solving, organizational, interpersonal, communication skills.
  • Leadership Style: Ability to lead discussion with business stakeholders and suggest holistic solutions/improvements for both technical strategy and business processes.
  • Initiative and Influence: Exhibits strong initiative; self-starter that can lead others in ambiguous situations.
  • Team Management: Ability to influence and drive others toward common goals.
  • Business Acumen: Leads by example creative and innovative idea generation and influences decisions across different teams.
  • Business Process Development: Experience with leading or participating in the gathering and documenting of business processes and requirements for the system with key business users.
  • Strategic Thinking: Ability to manage multiple initiatives of innovation and converge them all into common strategic objectives.
  • Infrastructure and Security Knowledge: Understanding of holistic infrastructure and security designs, including being able to provide consult to how those could apply to application design requirements.