Customer Experience Manager
3 weeks ago
Job Summary:
Cineplex is seeking a highly motivated and experienced Customer Experience Manager to join our team. As a key member of our theatre operations team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.
Key Responsibilities:
- Lead and manage a dedicated team of employees to deliver exceptional customer service and ensure a positive experience for our guests.
- Manage the guest experience, ensuring every guest who visits our theatre is satisfied and excited about their next visit.
- Assist with managing the theatre's budget and growing revenue.
- Forecast and initiate action/projects to drive business forward and strengthen Cineplex Entertainment as Canada's #1 premier film exhibition company.
Requirements:
- Experience in a similar environment, with a proven track record of delivering exceptional customer service.
- Ability to analyze and interpret customer needs and offer appropriate options, solutions, and resolutions.
- Demonstrated ability to lead a team during high volume business periods in multiple departments.
- Strong conflict resolution, negotiation, and objection handling skills.
- Schedule flexibility to work extended hours as required.
What We Offer:
- Tuition Assistance
- Employee Assistance Program
- Flexible Hours
- Discounted Food and Beverages on Shift
- Opportunities to Grow
- & more
Inclusion & Diversity:
Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life.
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